FREE OZ SHIPPING + FLAT RAT E R.O.W

FAQ

SCOUT The SCOUT brand and website is operated by SCOUT Lifestyle Pty Ltd ("SCOUT "), a company registered in Australia under ABN 30138215433.

PRICING You may set the website pricing according to your location and currency preferences. However, your order will be processed and charged in $AUD. All prices displayed exclude 10% GST. GST will be added to all Australian orders at checkout. SCOUT reserves the right to change prices at any time.

PAYMENT  SCOUT accepts the following payment methods: Visa, MasterCard, PayPal. We take reasonable care to ensure our website is secure. All transactions are completed using PayPal and/or eWay, a secure Australian online payment gateway.

RETURNS & EXCHANGES You may return unwashed, unused merchandise in original packaging (with tags intact) for a refund or exchange. You must notify us within three days of receipt of goods and return goods to us within 10 days to be eligible. Please notify us by email at info@scoutlifestyle.com stating order and item details and whether you would like a refund or exchange. SCOUT is not liable for the loss of an item being returned. We recommend that you return items using registered and/or insured mail.

GIFTS During the checkout process you will be asked whether your purchase is a gift. You will also be able to include a gift message and any special delivery instructions. SCOUT will wrap your purchase and deliver it for you. Gift recipients may only return merchandise for an exchange or credit note.

ASSISTANCE If you require ANY assistance with your order, please email us at info@scoutlifestyle.com and we will gladly assist you.

DELIVERY & INTERNATIONAL ORDERS To find out more about delivery and international orders please see here.

SIZING SCOUT bed linen is based on Australian standard bed/mattress sizing.  SCOUT sizes also fit many international mattresses - please check the dimensions.

BED SIZE FITTED SHEET FLAT SHEET DUVET COVER PILLOWCASE
COT/TODDLER 135cm x 76cm x 19cm 140cm x 150cm 100cm x 140cm 60cm x 40cm
SINGLE 91cm x 191cm x 35cm 180cm X 275cm 140cm x 210cm 50cm x 75cm
KING SINGLE 107cm x 203cm x 35cm 200cm x 275cm 180cm x 210cm 50cm x 75cm
DOUBLE 137cm x 191cm x 35cm 225cm X 275cm 180cm x 210cm 50cm x 75cm
QUEEN 153cm x 203cm x 40cm 250cm x 275cm 210cm x 210cm 50cm x 75cm
KING 183cm x 203cm x 40cm 275cm x 275cm 245cm x 210cm 50cm x 75cm

 

PRIVACY Your privacy is important to us and we are committed to ensuring any information we collect from you is secure. By placing an order with SCOUT, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. However, you will be able to opt out of this correspondence upon receipt or at any time. Any personal information that you provide to us including your name, address, telephone number and email address will not be disclosed to any entities or individuals outside of SCOUT, unless we are required to do so by law. SCOUT does not collect or record any credit card details you may provide when purchasing products from the SCOUT website. Your credit card details are processed by a secure Australian Payment Processor, eWAY, which is linked to our bank merchant account. This privacy policy may be updated as and when required, so please re-visit it from time to time.

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